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Elevate Customer Care with a Purpose-Built Solution that Supports Homebuyers After Purchase

Built natively on Salesforce, RYZ's customer care solution helps real estate developers deliver exceptional post-purchase experiences. From managing warranties to coordinating trades and handling inquiries, our platform ensures every homeowner receives prompt, professional service throughout their journey.
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The Growing Challenge of Customer Care in Real Estate Development

Today's homeowners expect quick responses and clear updates across multiple channels. Without a unified system, customer care teams struggle to track and respond to inquiries efficiently, leading to frustrated homeowners and overwhelmed staff.

Fragmented Communication Channels

Traditional warranty and deficiency management approaches rely heavily on paper forms, spreadsheets, and email chains. This creates a time-consuming process prone to errors and delays, making it difficult to maintain service quality as your business grows.

Manual Service
Management

Keeping track of warranty obligations and regulatory requirements becomes increasingly challenging with more homeowners. Missing critical deadlines or failing to maintain proper documentation creates significant risks for developers.

Complex Compliance Requirements

Customer care leaders can't effectively measure team performance or identify systematic issues without centralized data. This makes it impossible to optimize service delivery or demonstrate the value of customer care initiatives.

Lack of Performance
Insights

Disconnected systems and manual processes frustrate homeowners. Lack of visibility into service requests and inconsistent communication damage satisfaction and reputation.

Poor Homeowner
Experience

RYZ Solutions: Your Complete Customer Care Platform

Built on Salesforce, RYZ Solutions unifies every aspect of post-purchase customer care into one comprehensive system designed specifically for real estate developers.

Efficiency & Automation

Transform customer care operations by automating inspection scheduling, trade assignments, and notification management.

Reduce costs and improve accuracy by eliminating manual tasks while standardizing your service processes across all projects.

Enhanced Team Collaboration

Give your entire customer care organization instant access to homeowner histories and service records. Enable seamless coordination between warranty, customer service, and trade teams through centralized communication tools.

Superior Customer Experience

Deliver the outstanding service experience modern homeowners expect.

Keep them informed with automated progress updates and provide convenient self-service options through the customer portal.

Scalable Growth

Easily manage increasing service volume as you expand. Maintain consistent quality across multiple projects while ensuring regulatory compliance through automated tracking and notifications.

RYZ combines everything you need to deliver a standout customer experience for homebuyers, keep your teams thriving, and drive top-line revenue—all built on the trusted Salesforce foundation.

Product Features

How RYZ Customer Care Easy for Real Estate Developers

Service Request Management
  • Comprehensive digital inspection system captures detailed documentation with photos and e-signatures, streamlining the entire pre-delivery process

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  • Smart trade assignment automatically routes service requests to the right contractors based on project, expertise, and availability

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  • Advanced scheduling system coordinates inspections and service appointments while respecting homeowner preferences and trade availability

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  • Detailed service history tracking maintains complete records of all interactions and resolutions for future reference

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Warranty Administration
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  • Automated warranty period tracking ensures you never miss critical deadlines or compliance requirements — no matter the warranty program 

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  • Fully integrated pre-delivery inspection tools guide teams through standardized processes while capturing all required documentation

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  • Built-in warranty compliance management helps you meet all regulatory requirements with automated reminders and documentation for your program

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  • Proactive critical date notification system alerts teams about upcoming warranty milestones and required actions

Customer Communication
  • Centralized inquiry management system ensures no homeowner request falls through the cracks

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  • Automated status updates keep homeowners informed at every stage of their service request

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  • Self-service portal empowers homeowners to submit and track requests, access important documents, and receive updates

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  • Multi-channel communication tracking captures all homeowner interactions in one place for complete visibility

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Analytics & Reporting
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  • Real-time performance dashboards provide instant visibility into service request volume, resolution times, and team productivity

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  • Comprehensive trade contractor analytics help identify top performers and areas needing improvement

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  • Built-in compliance monitoring tracks adherence to service-level agreements and warranty requirements

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  • Custom report builder allows teams to create and schedule reports tailored to specific management needs

Case Studies

Helping Bring Real Estate Development into the Digital Era

CentreCourt

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Challenge: Prior to RYZ, CentreCourt's customer care operations relied heavily on manual processes and disconnected systems to manage post-purchase service. Their team spent excessive time on administrative tasks like coordinating trades and tracking warranty obligations while lacking the tools to measure and improve service delivery effectively.

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Solution: Deployed RYZ's unified customer care platform to transform post-purchase service operations. The comprehensive solution automated key processes while providing real-time visibility into service requests, warranty status, and team performance.

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Results:

  • Reduced administrative overhead through automated service request management

  • Improved trade coordination with automated assignment and tracking

  • Enhanced warranty compliance through automated milestone tracking

  • Enabled real-time collaboration between customer care team members

  • Gained comprehensive analytics for service performance optimization

  • Established standardized processes for consistent service delivery

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Read Full Case Study

Unify Your Sales and Customer Care Ecosystem

RYZ and Salesforce seamlessly integrate with your existing tools.

Conga
Conga
DocuSign
DocuSign
FormAssembly
FormAssembly
Testimonials

Why Leading Developers Love Using the Ryz Sales Solution

"The major benefit here is really the oversight and the quality control on the cases. Our customer care teams have been able to handle service requests much more efficiently. Maintaining one system for everything has transformed how we manage our warranty and customer care operations."

Danny Chan

VP Operations, CentreCourt

Flexible Plans for Developers of All Sizes

Choose the solution that best fits your development needs. Our flexible pricing ensures you get the right features as your business grows.

PURCHASE TO WARRANTY

Starting at $9,900

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Perfect for developers focused on enhancing their post-sale experience

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  • Includes your first 100 units

  • Complete customer care and warranty management

  • Digital pre-delivery inspections

  • Warranty compliance tools and tracking

  • Trade assignment and work order management

  • Customer inquiry handling

  • Automated notifications

  • Real-time analytics for warranty phase

LEAD TO PURCHASE

Starting at $14,900 

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Ideal for developers looking to streamline their sales operations 

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  • Includes your first 100 units

  • Comprehensive lead and inventory management

  • Automated contract processing

  • Real-time sales analytics and reporting

  • Automated deposit schedule creation

  • Commission management system

  • Critical date notifications

  • Unit search and filtering capabilities

LEAD TO WARRANTY

Starting at $19,900

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Our most comprehensive solution for end-to-end development management

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  • Includes your first 100 units

  • All features from Purchase to Warranty

  • All features from Lead to Purchase

  • Full lifecycle analytics

  • Seamless workflow integration

  • Unified platform experience

  • Complete end-to-end solution

  • Comprehensive reporting across all phases

ENTERPRISE

Contact Us for Pricing 

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Custom solution for large-scale developers with unlimited units

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  • Unlimited units across all projects

  • Custom implementation support

  • Advanced integration capabilities

  • Priority customer support

  • Tailored training programs

  • Custom feature development options

  • Enterprise-grade security

  • Dedicated success manager

Optional Add-Ons Available for All Plans:
  • Homeowner Portal: Provide a self-service platform for homeowners

  • Marketing Cloud Integration: Enhance your marketing capabilities with personalized campaigns

  • Additional customization options available upon request

Stay Ahead in Real Estate Development

Ready to Transform Your Real Estate Development Operations?

Contact our sales team to discuss which solution best fits your needs and get detailed pricing information.
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